Hi Charlie,
To diagnose the issue, please follow the instructions in the below order and test the Projector after each step to see if the issue is resolved.
Wherever you see a number in brackets (*****), this is a reference to one of our knowledgebase articles located at http://www.prometheankb.com which will provide you with further details if necessary.
1. Ensure the laptop / PC monitor is displaying an image
2. Ensure the VGA cable is correctly connected from laptop/PC to system (Try both the VGA 1 and 2 ports on the wall box/connectivity panel).
3. If laptop is in use, ensure graphics settings are set to Dual/Clone display (10863)
4. If using a laptop toggle the screen displays (10074)
5. Check projector AutoSource setting is turned “ON”
6. Try a “known working” VGA cable from the computer to the wallbox / connectivity panel.
7. Connect the VGA cable directly from the computer to the projector
8. Connect to an alternative input on the projector (computer to projector)
9. Try a “known working” computer
10. Restore Factory Default Settings (10912) 11. Repeat same steps with a known working laptop/pc
Please let us know fi you need any further support.
Craig
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