- This topic has 1 reply, 2 voices, and was last updated 5 years ago by
Anonymous.
-
AuthorPosts
-
-
February 10, 2016 at 12:07 am #1278
Charlie Bowerman
ParticipantI am unable to get my laptop to link to my PRM-35. I keep getting the status message “no source detected”. What can I do to solve this? Thanks
-
February 10, 2016 at 10:06 am #6515
Anonymous
InactiveHi Charlie,
To diagnose the issue, please follow the instructions in the below order and test the Projector after each step to see if the issue is resolved.
Wherever you see a number in brackets (*****), this is a reference to one of our knowledgebase articles located at http://www.prometheankb.com which will provide you with further details if necessary.
1. Ensure the laptop / PC monitor is displaying an image
2. Ensure the VGA cable is correctly connected from laptop/PC to system (Try both the VGA 1 and 2 ports on the wall box/connectivity panel).
3. If laptop is in use, ensure graphics settings are set to Dual/Clone display (10863)
4. If using a laptop toggle the screen displays (10074)
5. Check projector AutoSource setting is turned “ON”
6. Try a “known working” VGA cable from the computer to the wallbox / connectivity panel.
7. Connect the VGA cable directly from the computer to the projector
8. Connect to an alternative input on the projector (computer to projector)
9. Try a “known working” computer
10. Restore Factory Default Settings (10912) 11. Repeat same steps with a known working laptop/pc
Please let us know fi you need any further support.
Craig
-
-
AuthorPosts
- You must be logged in to reply to this topic.
Search Forums
Announcements
- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)