Interactive Flat Panels
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    • #32537
      john armstrongjohn armstrong
      Participant

      I was hoping someone would be able to help. I have installed 5 new promethean Nickel boards. Two of them show the owner option (as in photo), the other three do not have that option in the unified menu. Any ideas?

    • #32547
      Karen PrometheanKaren Promethean
      Moderator

      Hello John,

      Thank you for your post.

      Are all of the panels on the latest mainboard firmware version (4.3.1.3)?  You can verify by going to the Unified Menu>Locker>Update.  If not at the latest version then please select Check for Updates.

      You may also try a factory reset on the panel as described in the following helpful article on our support portal:  https://support.prometheanworld.com/article/1752/

      Please let us know if you have any questions or if the issue persists.

      Kind Regards,

      Karen

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