Interactive Flat Panels
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    • #36956
      Gary Moore JrGary Moore Jr
      Participant

      Hello,

      I have an ActivPanel that continues to go through a firmware update loop. The update will get to 100% and then start over. I am unable to bypass the update even after powering down the panel. I am also unable to wipe the panel. Any suggestions on completing the update and moving on?

      Gary

    • #36988
      Paul PrometheanPaul Promethean
      Moderator

      Hi Gary,

      The first suggestion would be to remove all cabling and devices from the ActivPanel including any OPS modules and/or wifi modules.

      If the issue persists then we would advising contacting support directly via phone or email with the serial number here: https://support.prometheanworld.com/s/contact-us?language=en_US

      Thanks

      Paul

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