September 21, 2019 at 8:14 am #17612
UPDATE – ActivBoard 100, 300 AB500 Firmware now released
As part of Promethean’s commitment to our existing customers using our legacy ActivBoard products, we have been extensively investigating a number of solutions for this issue.
A major part of this investigation centered around driver certification for these legacy products on Windows 10.
Users of 1st and 2nd Generation ActivBoards
Despite our best efforts, the change that has been introduced to Windows 10 build 1903 means we can no longer offer support for drivers or software for our 1st generation and 2nd generation ActivBoards when used with Windows 10 build 1903. These products were first introduced over 15 years ago and have not been offered by Promethean since 2009.
The following support article will allow you to determine if you have a 1st or 2nd generation ActivBoard: https://support.prometheanworld.com/article/1088/
In an attempt to help our long time users of these legacy products, we have produced a modified ActivDriver, that appears to avoid the blue screen problem on 1st and 2nd generation ActivBoards. However this driver is not supported by Promethean. In other words, Promethean has not put this driver through our formal testing and quality assurance procedures therefore, installation and use of this ActivDriver is entirely at your own risk. We cannot guarantee that the download and installation of this unsupported driver will fix the problem and we also cannot guarantee that the installation and download of this driver will not have other unintended consequences. As such, we recommend that you test this unsupported driver in your local environment before making a decision to roll it out broadly.
IMPORTANT: If you wish to access this unsupported ActivDriver please use the details below.
The link to the unsupported ActivDriver is here:
The use of this unsupported ActivDriver may require you to perform one of the additional options detailed below in order to get a successful connection to your ActivBoards after the installation.
Option 1: Disable ‘Secure Boot’ in your computer BIOS if it is supported by your computer/ operating system.
Option 2: Disable driver signature enforcement within Windows 10.
· Click the Start menu and select Settings.
· Click Update and Security.
· Click on Recovery.
· Click Restart now under Advanced Startup.
· Click Troubleshoot.
· Click Advanced options.
· Click Startup Settings.
· Click on Restart.
· On the Startup Settings screen press 7 or F7 to disable driver signature enforcement.
Users of 100 series, 300 series and 500 series ActivBoards
A new version of ActivBoard firmware is now available for these ActivBoards that fixes the problem. Details on how to update your ActivBoard to this firmware are contained within the following support article:
Why can we not release a new certified ActivDriver to resolve this problem?
Unfortunately it is not as simple as renewing a certificate, we have looked into this extensively and if this could be done, it would have been.
There are x2 certificates that need to be and have been considered:
Code signing certificate, which lets users know that the software comes from a ‘trusted source’.
Our installers, including ActivInspire & ActivDriver, are signed with a code signing certificate. Our certificate that provides this did recently expire, and was renewed.
Hardware device driver certificate, This certificate is provided by Microsoft and is embedded into third party kernel mode device drivers, and allows the driver to be run without any of the driver certification protection being turned off.
To elaborate on the issue further, Windows 10 1903 has introduced a different way of talking to, amongst other things, kernel mode device drivers; which is what the core of our ActivDriver is when it is being used with all of our legacy ActivBoards.
The new firmware for the ActivBoard 100, 300 and AB500 means we will no longer have a dependency on Microsoft’s hardware device driver certification. Because of the way that Microsoft now certify device drivers, it is actually impossible for us to achieve device driver certification due to technology limitations in the older ActivBoards – hence why we have changed the firmware to remove the kernel mode driver dependence and therefore remove the need for the hardware device driver certificate in the ActivDriver.
The reason why we can only look at this method for AB100, 300 / AB500 and not 1st and 2nd generation ActivBoards is purely down to the technology that those ActivBoards utilise. It means we cannot provide a firmware for 1st and 2nd generation ActivBoards to remove the kernel mode driver dependency for those ActivBoards.
September 26, 2019 at 3:46 pm #17698stephenlawJSRHSParticipant
Our computers are set to Secure Boot with BitLocker encryption enabled due to our new data privacy/security law. Started the process on one laptop but we hit with entering the BitLocker key. Has this process been tested with such a system.
REALLY could use a signed driver and any new firmware for the boards sooner instead of later. Have three more users reporting the problem.
October 3, 2019 at 1:32 pm #17814
As described above, Promethean cannot release a signed hardware driver that will resolve this problem.
We are only going to be offering a firmware update for AB100, AB300 and AB500 users.
This is due to the technology limitations in the 1st and 2nd generations ActivBoards, meaning we cannot develop a new firmware for these boards.
October 3, 2019 at 4:20 pm #17817henriksenParticipant
“Users of AB100, 300/ AB500 will be getting access to a firmware update which will resolve the problem.” Any update when this will be released? Hopefully sooner than the end of October?
October 4, 2019 at 6:47 am #17822
We hope to have further information on this soon.
Once we have this, we will be sure to let the community know.
October 22, 2019 at 4:11 pm #17990Steve WParticipant
As it’s been a few weeks, do you have any updates on this firmware?
October 22, 2019 at 4:15 pm #17991
The firmware is is still undergoing verification prior to release.
We are still currently targeting this firmware being released for 100 series, 300 series and AB500 ActivBoards before the month is up.
October 25, 2019 at 2:49 pm #18048Amy GoebelParticipant
Are you working on this for MacOS as well?
October 25, 2019 at 3:37 pm #18051
Hi Amy…this thread and updates are only applicable for Windows 10 1903 users and an issue that Microsoft changes have introduced.
If you have specific issues with macOS please contact our support team with full details.
October 25, 2019 at 4:27 pm #18053Amy GoebelParticipant
I have but I haven’t heard a response.
October 27, 2019 at 10:18 pm #18064Javier AlonsoperezParticipant
Hi my name is Javier, we need to know if at today did you have a solution for these case.
I have an ActiveBoard AB100 first generation.
I try to implement this solution in my Acer Aspire E15-576-81GD
Bios Release 1.49
Windows 10 release 1903
I can’t back the soft of windows to the previous release.
Thanks in advance.
October 28, 2019 at 7:04 am #18070
The part code you have provided is not part of the 1st Generation ActivBoard range though is part of the 100 series range.
If you are experiencing the same issues as outlined in this thread, we are still currently targeting this firmware being released for 100 series, 300 series and AB500 ActivBoards before the month is up to help with this issue.
October 28, 2019 at 12:32 pm #18074Javier AlonsoperezParticipant
if I can found a computer with windows 7, it’s could works? I mean if I can block the update of windows 10 in order to works as never the update of windows 10 took place?
what is the limitation of the total system in this case?
we have to work in the meantime,
October 28, 2019 at 12:55 pm #18075
This issue only affects the ActivBoards when using Windows 10 build 1903.
So if you have a Windows 7 operating system, you would not get the same errors that happen.
October 31, 2019 at 12:22 pm #18122Adam VeatchParticipant
Today’s the day. Any updates coming our way? We’ve already prepared our Gen1 and Gen2 users that the end is nigh, but we’re getting increasingly nervous about virtually everything else purchased 2008 to 2017 having to be replaced in the next 18 months.
October 31, 2019 at 1:25 pm #18125
Hi Adam Veatch,
Thanks for your patience whilst our teams have investigated this issue.
You can now see the below post which refers to the update:
- The topic ‘Update to 1st-generation 2nd-generation AB100 AB300 AB500 BSoD Windows 10 1903’ is closed to new replies.
- Release Notes for ClassFlow v6.10 (released to US users 14 February 2020)
- Release Notes for Apps: Screen Share, Classroom Essential apps, myPromethean Mobile App (released 6 December 2019)
- Release Notes for ActivPanel Elements Series v3.3 (released 6 December 2019)
- Release Notes for ActivDriver v5.18.18 (released 6 December 2019)
- Release Notes for ActivConnect OPS-G v2.4.1 (released 6 December 2019)