November 30, 2021 at 9:53 am #35635
I have updated our school software from 2.14 to ActivInspire 2.22 version. This is deployed through GPO to all teachers’ pc. We are using Windows 10 Education Lastest updates. My Driver version is still ActivDriver_5_18_19_x64. Do I need to update to ActivDriver_5_7_25_x64?
Problems since upgrading from ActivInspire 2.1:
- Pen is not working but hand touch does. I have checked the settings both Pen and Touch are enabled. I have done several uninstall and re-install none worked.
- Activinspire keeps on crashing when we take a screen grab.
November 30, 2021 at 2:43 pm #35638
Thanks for posting. Can you please give us the model and firmware version of the hardware you are using?
The screen grab, is it the one from within ActivInspire and is it the full screen grab or the selective grab?
We look forward to your reply.
December 1, 2021 at 8:49 am #35647
Thanks for the quick reply.
It’s SMART Board MX075-V2 75” 4K Interactive Flat Panel with iQ.
Touch Controller Firmware version: v0042.EC9D-S
Scaler MCU Firmware version: 184.108.40.206
Yes, it’s the one from ActivInspire Desktop Tools. Full or selective grap.
December 1, 2021 at 10:01 am #35649
Thanks for getting that information to us. As you are using non-Promethean hardware we are unable to support this.
Please see excerpt from the End User Licence Agreement below:
“Restrictions of Use with Third-Party Interactive Display Devices: Unless otherwise agreed in
writing by Promethean, the Software is only permitted to be operated with Promethean
Equipment or the Promethean Certified Equipment. The Software is not permitted to be
operated with any other 3rd party (non-Promethean branded) Interactive Display Devices. You
may only use the Software in conjunction with Promethean Equipment or Promethean Certified
Equipment and on a computer owned and or controlled by You. THE USE OF THE SOFTWARE
WITH ANY THIRD-PARTY INTERACTIVE DISPLAY DEVICES IS CONSIDERED A BREACH OF THIS EULA. If you wish to use the Software with any third-party Interactive Display Devices then you must purchase a License for the Professional Edition of the ActivInspire software.”
If we can be of any further assistance please do not hesitate to get back in touch.
December 1, 2021 at 10:26 am #35650
We have one building with Promethean boards another building with new Smartboards. We do have the license for the Professional edition of ActivInspire software. The problem is, all of the curriculum materials are in ActivInspire flipchart format, and teachers prepare using ActivInspire.
If we are using the ActivInspire with Smartboard, do we need the drivers installed on the pc for Activinspire?
December 1, 2021 at 10:43 am #35651
Thanks for your reply. ActivDriver is only required when using Promethean hardware, ActivInspire does not require it to run.
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