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    • #32231
      Betiglu AbagojamBetiglu Abagojam
      Participant

      Hi there I like to update my promethean activepanel but I couldn’t find the download for it

      My boards Serial number begins with 675F

    • #32242
      Wendy PrometheanWendy
      Moderator

      Hi there,

      Thank you for your post.

      The ActivPanel AP6 does not require any updates, which is why there is no download for it.

      Is there an issue with the ActivPanel?  We do provide firmware files, but these should only be used as and when recommended by our Support and would be specific to the issue you are seeing.

      We will always ensure you receive the correct file for your panel and the specific model.

      There is always a possibility the firmware update does not go through, which could stop the panel from working, which is why we do not recommend reinstalling unless there is a fault.

      Please do not hesitate to get back to us you have further questions, we’d be happy to help.

      Thank you,

      Kind regards,

      Wendy

      Promethean Technical Support

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