- This topic has 3 replies, 3 voices, and was last updated 5 years, 1 month ago by Anonymous.
January 12, 2016 at 11:50 pm #1223BarbaraParticipant
My district upgraded my Mac OS and nearly all my resources in Activ Inspire disappeared. All of my saved flipchart pages disappeared. I’m trying to find them because I know they are in some file somewhere on the computer – but I don’t know what type of file I’m looking for, what it might be called and where I should be trying to look for it. Nothing of interest seems to be in any folder labelled Promethean or Activ. I think it is some kind of library. ……. Very frustrated right now as this represents years of work and restoring all those saved flipchart pages will take hours. I can import resource packs pretty easily but each one has to be imported singly and wait for the library to be indexed. I especially want help with finding my previously saved resouces in my flipchart pages as I use these daily. Thanks for any help.
January 13, 2016 at 8:56 am #6366AnonymousInactive
Thank you for posting.
If you’ve lost the resources within ActivInspire you could try and download and install these again.
Once downloaded, click on File>Import>Resource Pack to My Resources.
The flipchart pages that have disappeared, are these within the flipchart itself? If so, this is signs of corruption which could have been caused by the district upgrading. There would be no way to recover the pages unless you have backed up copies of previously saved versions.
If you are referring to anything else please let me know.
Promethean Technical Support
January 17, 2016 at 1:38 am #6367AnonymousInactive
I am referring to pages saved in “my flipchart pages” within “my resources”. I use these pages over and over, so have saved them to my resources.
Now, luckily, I found them on the school computer – in a folder in “documents” (I’m on a mac, OS 10.10 – Yosemite) – serendipity – I had searched and searched and searched with no luck – then doing something else I saw a folder “My flipchart pages” dated october 2015. I opened it. 148 small unix files.
they are .as4 files.
I cannot import them the same way as the resource packs but I discovered by accident I can drag them into the resource browser.
So I think I have now solved my own problem.
Thank you for your quick response.
January 18, 2016 at 6:59 am #6368AnonymousInactive
Thank you for letting us know that you have fixed this issue.
Don’t hesitate to post any questions or issues you may experience in the future so we can best advise.
Promethean Technical Support
- You must be logged in to reply to this topic.
- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)