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    • #17847
      Ivonne GrandaIvonne Granda
      Participant

      Hello,

      I have a new ActivPanel® Titanium™ with an OPS system.  I pressed the source button to change to usb or HDMI but it only show the OPS.  I have tried to plugged the cables in all the different ports, in the back and in the front but it wont recognize any other options.

      thank you

    • #17849

      Hi Ivonne,

      Thanks for posting.

      If your cables are going through any wallbox or cable extension, please could you bypass this and test directly to the ActivPanel?

      If this still doesn’t work, please test a known working HDMI/USB cable with another known working computer and see if this works.

      Kind regards,
      Adam

      Promethean Technical Support

    • #17853
      Ivonne GrandaIvonne Granda
      Participant

      There is no wall box, I tried plugging it to the back of the activ board and the front panel.

    • #17866

      Hi Ivonne,

      Please test a known working HDMI/USB cable with another known working computer and see if this works.

      If this doesn’t work, i’d recommend reaching out to Promethean Technical Support directly and providing your hardware serial number as well as the steps taken to help resolve this issue so far.

      Thanks

      Adam

       

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