Interactive Flat Panels
  • This topic has 4 replies, 3 voices, and was last updated 4 years ago by Anonymous.
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    • #1642
      timheijligerstimheijligers
      Participant
      Sorry, I used a translation machine.
      Hope that the translation describes the problem well.

      After installing Windows 10 x64, the board is not recognized on our Dee Optiplex 3020.

      We have installed the PC from the images. But even with a clean default installation same problem.

      Who can help me further?
    • #8443
      Anonymous
      Inactive

    • #8444
      Anonymous
      Inactive

      timheijligers,

      Thanks for posting on the Support Community. 
      With regard to the issue, please can you let us know the model number of the ActivPanel (not including the serial number)?

      Usually when you receive USB errors, this can relate to the length of USB cable which is being used.
      Please can you try and test a short, preferably 1 meter USB cable directly to the computer and see if this helps?
      Please could you also let us know if you have installed the ActivDriver? 
      If not, please install this from the below link:
      https://support.prometheanworld.com/product/activdriver

      If you still have no luck, if you connect another computer, one that works with another ActivPanel, does this work?

      Thanks,
      Adam
      Promethean Technical Support

    • #8445
      Anonymous
      Inactive
      Dear, It was indeed too long USB cable. I tried this morning.

      Yet it is strange, Windows 7 may be for the reinstallation.

      Fortunately a solution.
    • #8446
      Anonymous
      Inactive

      Hi timheijligers,

      Thank for your reply. 
      Glad to hear that it appears to be the USB cable that was causing the issue.
      We do have some information on our Support site relating to USB lengths and types which you may find useful:
      https://support.prometheanworld.com/article/?kb=1475
      If you have any questions please let me know.

      Kind regards,
      Adam
      Promethean Technical Support

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