I have an ActivPanel Titanium AP7_B75 that the user has lost password to the user account. How do I reset the board or remove account? There are just the User Account with lost password and Guest available on the board.
Contacting tech support might be the only way to reset the panel, as the owner profile is the only one that can reset the panel through software.
if you happen to be using Radix to manage the panels, there may be a way to send a command through that solution to clear the password without having to reset the panel to factory spec.`