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    • #30212
      addison limaddison lim

      I haev a UST-P1 Promethean projector. The projected display has very dull colour and it is almost black and white. If I look at the display carefully I could see some colours.

      I have tried to adjust all the image settings, colour settings and also reset image settings and etc.

      The projector is still within warranty, the lamp meter is 2916. Please assist.

    • #30243
      Noel PrometheanNoel Promethean

      Hello Addison,


      Thank you for  your message.

      Does the issue occur with no input connected to the projector?

      Please disconnect the projector for at least 30 minutes and see if the issue replicates.

      Have you tested the projector with another lamp? Preferably a known working one?

      If you have done all the above, and the projector is still within its 3 years warranty coverage, please contact Promethean Support directly at 1-888-652-2848 to open a Support case.

      Hope this helps.


      Thank You,


      Promethean Technical Support


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