Interactive Flat Panels
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    • #35077
      Kim KrattigerKim Krattiger
      Participant

      The VGA cable is plugged in all the time, even when not the source needed.

      There is a message that basically says it’s sensing a new source (VGA), do you want to use it…with buttons that say OK or cancel. In the ideal world, it’s helpful when you first connect it and it offers the choice to go to that source. But what’s happening is it pops up randomly when using a different source (HDMI or OPS), and disrupts the current screen. You can cancel, but it comes back every few minutes.

      Is there a way to stop the message from popping up besides unplugging the unused ( meaning not in use at the moment )VGA cable?

       

    • #35122

      Hi Kim,

      Thank you for reaching out.

      Can you please confirm the model number/name of your ActivPanel? We might be able to resolve your issue with a firmware update but will need to know the model of your panel. Once we know that, we will reach out to you via email and send you the necessary files.

      Thank you,

      Krista

      Promethean Escalations Team

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