Software Solutions
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    • #1303
      Mike KimMike Kim
      Participant

      My system:
      Dell Studio Laptop 1558
      Windows 10
      Promethean ActivInspire Prof. Ed. V 2.5.66477

      I have made videos via the screen recorder tool before the update to windows 10.  The videos would record the area that I selected.
      After the update to windows 10, I cannot record the area that I have selected.  The area is truncated from the bottom and from the right.

      The first picture is of the full screen printscreen.
      The second picture is of the video recording.

      I was wondering if you guys have any suggestions on how to fix or tweak the settings so that I can record the area that I desire.

    • #6648
      Anonymous
      Inactive

      Hi,

      Thank you for your post.

      Please try to reduce the resolution on your computer and check if the issue is resolved.

      Please let us know the outcome.

      Kind regards,

      Miguel
      Promethean Technical Support

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