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    • #29661
      Jeff OteriJeff Oteri
      Participant

      I recorded a video using the video recorder tool.  When I attempt to play it back, only the audio plays.  I receive a message that says file format not supported.

    • #29666
      Craig PrometheanCraig Promethean
      Moderator

      Hello Jeff,

      Thank you for your post.

      Can you confirm the version of ActivInspire you are running? To find this information please open the software and select Help > About.

      Can you also confirm if you are using the full screen or area recorder?

      We look forward to hearing from you.

      Kind regards,

      Craig

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