Interactive Flat Panels
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    • #35209
      Amy JohnstonAmy Johnston

      We have the Promethean Nickel and are running into issues with videos. We are able to play multiple videos from youtube, but when we attempt to play videos from a website that we log in to (i.e. or only one video will play and then any after that will not play.

      Things we have tried…

      hooking up a computer to the screen – all videos play

      updating firmware – no change

      logging out of website and logging back in – no change

      tried wifi and hardwire – no change


      Any suggestions or help is appreciated!


    • #35283
      Paul PrometheanPaul Promethean

      Hi Amy,

      Thanks for posting.  What browser are you using to play the videos?  Chrome?

      Can you also confirm the version number of the browser being used?

      We look forward to your reply.

      Kind regards,

      Promethean Technical Support

    • #35289
      Amy JohnstonAmy Johnston

      Chromium Ver # 88.0.4324.95

      We also have tried Firefox with the same issues.

    • #35308

      Hi Amy,

      The issue may be related to how many resources the videos are taking up on the panel.  If you play a video and then go into the settings and clear the app cache/data, are you then able to go back in and play another?

      To do this, go into the Settings > Apps > App info > Chromium or Firefox > Storage > Clear Data > OK

      Let us know if this resolves the issue.

      Thank you,


      Promethean Escalations Team


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