- This topic has 3 replies, 3 voices, and was last updated 4 years, 5 months ago by
Anonymous.
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AuthorPosts
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October 17, 2016 at 10:30 am #1489
BaobabCollege
ParticipantIf we buy and install the boards ourselves, do we then forfeit the warranty? Do we need to fly in an installer all the time? I am pretty sure we have capable staff to install.
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October 21, 2016 at 11:41 am #7720
Anonymous
InactiveHi,
Thanks for posting on Support Community.
You do not forfeit any warranty if you install these yourselves.
Any damage caused to the products due to a bad installation wouldn’t be covered under warranty however.We have installation documents on our Support site aswell as being in the box, along with installation videos on the Support site.
https://support.prometheanworld.com/product/activboard-systemsI hope this information helps.
Kind regards,
Adam
Promethean Technical Support -
October 25, 2016 at 4:25 pm #7721
Anonymous
InactiveHey need some assistance with boards
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October 26, 2016 at 4:30 am #7722
Anonymous
InactiveHi Suttonk,
Thanks for posting.
You can look at our self-service support site on: https://support.prometheanworld.com/ where you may find the answers you’re looking for. You can also contact Promethean Technical Support on the below link:
https://support.prometheanworld.com/contact/Alternatively, feel free to create a new Post on the Support Community so we can help.
Please ensure that you provide serial numbers (if it’s a hardware issue/query) and give as much detail as possible to what the issue is.
Thanks,
Adam
Promethean Technical Support
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