Interactive Whiteboards
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    • #1397
      alicataalicata
      Participant

      I’m trying to fix my pen so that I can use it on the board.  I tried to calibrate it and my pen no longer works.

    • #7018
      Anonymous
      Inactive

      Hi Alicata,

      To help us look into the issue can you please provide us with the model of your ActivBoard. You can find the model number next to the serial number (please don;t post you serial number on the forum). To help you find the model number please take a look at the below support article: 

      https://support.prometheanworld.com/article/?kb=1088

      A great starting point would be to make sure you have the very latest driver installed. the latest driver is 5.14.14 and can be downloaded from the below link: 

      https://support.prometheanworld.com/product/activdriver

      We look forward to hearing from you,

      Craig 

    • #7019
      Anonymous
      Inactive

      can not calibrate my pen  Board model number PRM-AB2B-02

    • #7020
      Anonymous
      Inactive

      Hi robyn,

      Can I ask what driver you have installed? Also, does the LED in the top left-hand corner light up? If so what colour? 

      It would be worthwhile to update the ActivDriver, please remove your current driver and install the driver from the below link:

      https://support.prometheanworld.com/product/activdriver

      If you try a known working ActivPen are you label to complete the calibration? 

      Thank you,

      Craig 

    • #7021
      Anonymous
      Inactive

      Hey I’m trying to calibrate the pen to the board and it told me to press the upper left cross then highlighted the upper left cross and told me to tap, I did and now it’s just hung there.  I tried to cancel by hovering the pen near the board and clicking the button like it says to do but nothing.  You ever run into that before?  I shut it off and when it came back up I still had the same frozen “screen”.  

    • #7022
      Anonymous
      Inactive

      Nevermind.  For whatever reason it works now. LOL

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