Thanks for posting on the forum.
So we can best advise on this issue, please could you provide the version of ActivInspire which is being used? Open ActivInspire and click on help>about to obtain this information. If you are using a version prior to version 2.3 please download and install from http://www.PrometheanPlanet.com.
Also, please ensure that your Java and Flash is up to date.
If this is still happening after updating please contact us directly regarding this issue. I have created a support case reference for yourself to help assist. When contacting us please quote reference 00482538.
Thanks for answering so quickly.
Everything seems up to date, I mean Flash and Java. As far as ActivInspire is concerned, I’m not so sure. When I click on help then check for updates I get the answer “you currently have the latest version” but this version appears to be 1.8.64868 which is prior to the 2.3 you mentionned.
What am I supposed to do next ?
I hope my request is clear enough, I’m french and trying to manage with written english 🙂
I have sent you an email to help assist further with this issue.