- This topic has 11 replies, 5 voices, and was last updated 5 years, 3 months ago by Anonymous.
August 6, 2015 at 4:10 pm #730Holly RobertsParticipant
Our teachers have been issued MacBooks and I cannot get Activ Inspire to work on them. Can you help? I need some code…I think
August 6, 2015 at 4:17 pm #5042AnonymousInactive
Thanks for getting in touch. Can you please tell us what version of ActivInspire you are installing and what is the version of Mac OS is on these computers?
If you are getting any error messages could you please let us know what these are?
We look forward to hearing back from you.
(Support Case 564017)
August 7, 2015 at 3:20 pm #5043AnonymousInactive
I am having the same issue with my MacBook pro. ios 10.10.4
and whatever ActivInspire you have on your website on Aug 6, 2015.
August 7, 2015 at 4:31 pm #5044AnonymousInactive
So we can better assist with this issue, can you provide a
description or screen shot of the error being encountered?
If this is in regards to an Activation Key need to unlock ActivInspire’s
Professional Edition features, we can provide guidance in that regard.
Article 10937 from our Knowledgebase provides some instruction
on how to generate that Key. Additionally, our Technical Support Team can be contacted by Phone
or through e-mail
via a submission to our Knowledgebase for further guidance with that Key.
(Support Case 00564017)
August 7, 2015 at 4:35 pm #5045AnonymousInactive
I suppose my request is different. (Feel free to place this as a new thread). I have the serial number, product number, and activation key. However, the install does not complete correctly on several MacBook Pros that myself and a colleague worked on diligently. It does not install correctly. Again, IOS 10.4.4.
Again, I can download it, but it’s not installing the actual application.
August 7, 2015 at 9:19 pm #5046AnonymousInactive
During the installation process, are you presented with any
messages indicating a problem with the installation or any error messaging indicating
any other issue presenting during that process?
Does the same error present on each of the Macs on which the software is
Can you also confirm the version of software being installed
on that Mac?
(Support Case 00564017)
August 7, 2015 at 9:22 pm #5047AnonymousInactive
No error message is given. In fact, it says the install is successful, but that is not the case. It does not install. Other pieces of it installs (see my screenshots for details). https://drive.google.com/file/d/0B1FFHMN4R0MAS28ybXk1VmgxMlk/view?usp=sharing
August 7, 2015 at 9:52 pm #5048AnonymousInactive
PS I was on Chrome for install. ios 10.10.4
August 7, 2015 at 9:53 pm #5049AnonymousInactive
August 10, 2015 at 5:03 am #5050AnonymousInactive
Thanks for providing the screenshots.
From looking at the screenshots it appears that you have installed the ActivDriver.pkg this will allow connection to your ActivBoard. You will also need to install the ActivInspire.mpkg, have you tried this?
August 10, 2015 at 5:38 am #5051AnonymousInactive
It wouldn’t install. However, I borrowed a PC and was able to download everything like a charm.
August 10, 2015 at 6:43 am #5052AnonymousInactive
Thanks for letting us know that you have managed to download and install ActivInspire on the PC.
For information with regard to installing on a MAC OS, please refer to article 10416 on http://www.PrometheanKB.com and follow the instructions for MAC.
- You must be logged in to reply to this topic.
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)
- Release notes for myPromethean portal 1.3.1 (released 18 August 2020)
- Release notes for ClassFlow v6.12 (released 15 August 2020 for US / 21 August 2020 globally)
- Release Notes for myPromethean Portal 1.3 (released 23 July 2020)