Interactive Flat Panels
Viewing 1 reply thread
  • Author
    Posts
    • #32640
      Ira WohlIra Wohl
      Participant

      We have been having issues with our older 78″ 300 series boards since the windows 20H2 where the board is recognized but pens wont work except for right after login and for about 10 seconds. Support has asked me to upgrade the firmware with the file they linked https://support.prometheanworld.com/article/1038/

      Everytime I attempt it fails. I have attempted connecting directly to the board with no success with the amp turned off. I am wondering if I am missing an older firmware that I need to incrementally upgrade from? Currently the board is on firmware 8.04 Build 0. They are wanting me to go to version 8.10 Build 7. Is there a link to the older firmwares?

       

      Thanks.

      Ira

    • #32669
      Craig PrometheanCraig Promethean
      Moderator

      Hello Ira,

      Thank you for your post.

      The current firmware you have is fine to upgrade. The firmware upgrade may fail due to admin rights. Can you please login with full admin rights and try to upgrade the firmware again.

      Please let us know the results.

      Thank you,

      Craig

       

Viewing 1 reply thread
  • You must be logged in to reply to this topic.