- This topic has 7 replies, 4 voices, and was last updated 5 years, 8 months ago by Anonymous.
June 18, 2015 at 7:50 pm #665GenoParticipant
I just installed ActivInspire on a new PC and after downloading the Resource Library from Support, I see that all it contains is a folder called Subjects, which contains a number of folders. Activities &Templates and other folder I’ve been used to in the past are not there. How can I get those, other than moving them over from the old system?
June 18, 2015 at 9:54 pm #4843AnonymousInactive
If the software was installed using the ActivInspire Suite from
Promethean Planet (downloadable from here,
if needed), we would recommend re-running that installer and choosing either
the “Modify” or “Custom Install” option, depending on which one appears when running
the installer . If the “Custom” option
is chosen, make sure that the ‘Core Resources’ are selected as a component to
install. If “Modify” is chosen, ensure
that the Core Resources are set to “this feature and all subfeatures will be
installed” if available.
If that component has already been installed (either as seen
in Windows’ Programs and Features, or seen as installed when attempting to utilize
one of the installation options above), then you can search your computer for
one of the resources which should have installed as a part of the Core resources
(an example would be Color wheel.ap2)
and either set ActivInspire to look for resources in that location or move the
resources there to the location where Inspire is looking for them.
(Support Case 00248894)
June 18, 2015 at 11:27 pm #4844AnonymousInactive
Thanks, Jarrad, but when I install the resource file I’ve downloaded, I’m not offered the Modify/Custom Install option. And when I do a search on my entire system, the only ap2 and as2 files that turn up are under Subjects. It’s like nothing else is contained in that as4a install file any longer.
June 19, 2015 at 12:18 am #4845AnonymousInactive
The option mentioned by Jarrad is only available when you are running the full ActivInspire suite installer, not the resource pack installer.
Have you tried this?
June 19, 2015 at 3:30 am #4846AnonymousInactive
I first downloaded the Windows version of ActivInspire from http://support.prometheanplanet.com/server.php?show=nav.29751&changeCountry=United+States, and installed that, and then I downloaded the Resource Pack for Windows from that same page and installed that, and all it consisted of was the Subject folders. What should I have done differently?
June 19, 2015 at 4:11 am #4847AnonymousInactive
if you re-run the ActivInspire installer and choose either the “Modify” or “Custom Install” option, depending on which one appears when running the installer . If the “Custom” option is chosen, make sure that the ‘Core Resources’ are selected as a component to install. If “Modify” is chosen, ensure that the Core Resources are set to “this feature and all subfeatures will be installed” if available.
Hope this helps.
June 19, 2015 at 5:54 am #4848AnonymousInactive
Ah, I see, thanks. In the interim, I had already copied the folders on my old system onto a flash drive and pasted them into the correct folder on the new system, so I have them all now. I understand what I should have done now, though. Thanks for the help.
June 19, 2015 at 5:58 am #4849AnonymousInactive
I understand what you were explaining now, Jarrad. Should have read it more carefully. Thanks for the guidance. That makes sense.
- You must be logged in to reply to this topic.
- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)