Interactive Flat Panels
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    • #34632
      Martino VillaMartino Villa

      Good evening,

      my school recently adopted Promethean whiteboards.

      We realized that after using the Whiteboard app, if you select “Export screenshot to PDF”, or “Export model to PDF”, you select a folder in Google Drive as the destination, and tap “save”, you generated an error, Google Drive is suddenly stopped and asked to send the error report to Google.
      The Google Drive app and the CloudConnect app with a Google account are installed on the whiteboards.

      Is it possible to solve this problem?

      Thank you for your cooperation.



      If it can be useful we use a Cobalt ActivPanel (AP7_A75), firmware version

    • #34667
      Martino VillaMartino Villa

      Problem solved. After selecting “Export… to PDF”, you need to choose “Save to device”, then select the Google Drive folder in which to save the document.



    • #34716

      Hello Martino,

      Thank you for your posts on our Support Community and apologies for our delayed response.

      We are glad to hear the issue was solved.

      Please, do not hesitate to contact us should you have any more queries.

      Kind regards,


      Promethean Technical Support

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