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    • #33950
      Rajeeva GunarathnaRajeeva Gunarathna
      Participant

      Hi All,

      Issue: The PC box is not communicating with the tv. The power-on button keeps flashing red to white.

      Troubleshooting:
      1. Unplugged all cables from the devices and plugged it back in, no success
      2. unplugged power cable and plugged it back, no success
      3. Turned off the TV from power on/off switch, no success
      4. Unplugged both power cables from PC and TV, reconnected but, no success.
      5. reset the PC box with a paper clip, with no success.

      Model Number: AP-WIFI-BC
      FCC ID: QAM-AP-WIFI-BC
      IC: 5459A-APWIFIBC
      MAC: 90:F6:DD:BB:13:4C
      Model Number: AP7-B70

      Are you able to assist, please? Assistance is greatly appreciated

       

    • #33951

      Hello Rajeeva,

       

      Thanks for contacting Promethean Technical Support.

      I am afraid I am not 100% sure I understand your configuration.

       

      I can see you have an Element Series ActivPanel (I removed the serial number as it is sensitive information, apologies) but I do not know exactly what you mean by “PC Box”.

       

      Is that a Promethean product?

      If yes, please provide the product code/model number (not the serial number), that would help us identify the hardware involved.

      If not a Promethean product, please provide the model and brand.

      Looking forward to your reply.

      Regards,

      Riccardo

      Promethean Technical Support

       

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