- This topic has 10 replies, 5 voices, and was last updated 4 years, 6 months ago by Anonymous.
October 13, 2016 at 6:40 pm #1477fcshieldsParticipant
My pen’s writing is intermittent when I am writing on my tablet. I have to go back and rewrite portions of words that I have written. I got a brand new tablet from a colleague and I still have the same issue. I did just upgrade to Sierra. Could that be the issue?
October 14, 2016 at 8:28 am #7679AnonymousInactive
The issue could be caused with Sierra as we do not currently support it.
Can you please test a tablet using an earlier version? Does the issue persist?
October 14, 2016 at 2:25 pm #7680AnonymousInactive
My tablet works fine on the earlier version, so it must be Sierra. I will
use an older laptop for Activinspire for now. Do you think some kind of
upgrade will be coming to use with Sierra? Thank you.
October 16, 2016 at 2:23 pm #7681AnonymousInactive
Thanks for your reply.
Could you please let us know some further information regarding the current set up.
Please could you let us know the tablet you are using along with the ActivDriver version? The ActivDriver version can be found within the ActivManager Control Panel listed at the bottom.
If you are using the ActivInspire software with the tablet, what version is being used? This can be found by clicking on ActivInspire>About ActivInspire.
Promethean Technical Support
October 17, 2016 at 8:37 pm #7682AnonymousInactive
The ActivDriver version is 5.12.17
The ActivInspire software is version 2.4.66096
October 18, 2016 at 1:28 pm #7683AnonymousInactive
Our tech guy just updated my programs. ActivDriver is now version 5.13.9 and ActivInspire is version 2.8.66693.
October 21, 2016 at 9:58 am #7684AnonymousInactive
Thanks for this information.
It is possible that the issue is still relating to Mac OS Sierra, however we aren’t sure of your current tablet, could you advise on what make/model this is?
Promethean Technical Support
November 14, 2016 at 8:44 pm #7685AnonymousInactive
We’re having the same issue, is there an upgrade for activinspire?
November 14, 2016 at 8:47 pm #7686AnonymousInactive
The model name is ActivSlate 60, model number is PRM-RS3-01. I am not having the issue now that I am using a computer that has not been updated to Sierra.
November 15, 2016 at 12:52 pm #7687AnonymousInactiverdj112 said:We’re having the same issue, is there an upgrade for activinspire?
The latest version of ActivInspire is 2.8, this can be downloaded from:
November 15, 2016 at 12:55 pm #7688AnonymousInactivefcshields said:The model name is ActivSlate 60, model number is PRM-RS3-01. I am not having the issue now that I am using a computer that has not been updated to Sierra.
Thank you for your post.
Sierra is currently not supported. We have added this to our enhancement list that is with our developers.
Any updates will be released on the community.
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