Accessories
  • This topic has 10 replies, 5 voices, and was last updated 4 years ago by Anonymous.
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    • #1477
      fcshieldsfcshields
      Participant

      My pen’s writing is intermittent when I am writing on my tablet. I have to go back and rewrite portions of words that I have written. I got a brand new tablet from a colleague and I still have the same issue. I did just upgrade to Sierra. Could that be the issue?

    • #7679
      Anonymous
      Inactive

      Hello fcshields,

      The issue could be caused with Sierra as we do not currently support it. 

      Can you please test a tablet using an earlier version? Does the issue persist? 

      Thank you

      Craig 

    • #7680
      Anonymous
      Inactive

      My tablet works fine on the earlier version, so it must be Sierra. I will

      use an older laptop for Activinspire for now. Do you think some kind of

      upgrade will be coming to use with Sierra? Thank you.

    • #7681
      Anonymous
      Inactive

      Hi,
      Thanks for your reply.

      Could you please let us know some further information regarding the current set up.
      Please could you let us know the tablet you are using along with the ActivDriver version? The ActivDriver version can be found within the ActivManager Control Panel listed at the bottom.

      If you are using the ActivInspire software with the tablet, what version is being used? This can be found by clicking on ActivInspire>About ActivInspire.

      Thanks,
      Adam
      Promethean Technical Support

    • #7682
      Anonymous
      Inactive

      The ActivDriver version is 5.12.17
      The ActivInspire software is version 2.4.66096

    • #7683
      Anonymous
      Inactive

      Our tech guy just updated my programs. ActivDriver is now version 5.13.9 and ActivInspire is version 2.8.66693.

    • #7684
      Anonymous
      Inactive

      Hi, 
      Thanks for this information.
      It is possible that the issue is still relating to Mac OS Sierra, however we aren’t sure of your current tablet, could you advise on what make/model this is?

      Thanks,
      Adam
      Promethean Technical Support

    • #7685
      Anonymous
      Inactive

      We’re having the same issue, is there an upgrade for activinspire?

    • #7686
      Anonymous
      Inactive

      The model name is ActivSlate 60, model number is PRM-RS3-01. I am not having the issue now that I am using a computer that has not been updated to Sierra.

    • #7687
      Anonymous
      Inactive

      rdj112 said:

      We’re having the same issue, is there an upgrade for activinspire?

      The latest version of ActivInspire is 2.8, this can be downloaded from: 

      https://support.prometheanworld.com/product/activinspire

      Thank you,

      Craig 

    • #7688
      Anonymous
      Inactive

      fcshields said:

      The model name is ActivSlate 60, model number is PRM-RS3-01. I am not having the issue now that I am using a computer that has not been updated to Sierra.

      Hello,

      Thank you for your post. 

      Sierra is currently not supported. We have added this to our enhancement list that is with our developers. 

      Any updates will be released on the community.

      Thank you,

      Craig 

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