- This topic has 3 replies, 4 voices, and was last updated 4 years, 1 month ago by
Anonymous.
-
AuthorPosts
-
-
January 12, 2017 at 7:04 pm #1765
cohent
ParticipantThe Promethean Board is an ABV378Pro. The Activ-Driver will not install using a MacBook Air OS X El Capitan version 10.11.6. The laptop was switched out with a Dell Laptop running Windows 10 and the driver installed.
-
January 13, 2017 at 6:51 am #8925
Anonymous
InactiveHi cohent,
Thanks for posting.
Have you installed the ActivDriver?
This is something that will need to be installed on computers before connecting to the ActivBoard.
If the Dell laptop had the ActivDriver installed previously, this will continue to work.You can download the latest ActivDriver from the below link:
https://support.prometheanworld.com/product/activdriverPlease install this without the USB cable connected for your ActivBoard, once installed, restart and then connect your USB cable and see if this helps.
Kind regards,
Adam
Promethean Technical Support -
January 13, 2017 at 12:50 pm #8926
Anonymous
InactiveGood morning Adam,
The Activ Driver software is installed on the MacBook Air. I do see the box with the red X in it. This is an indicator that the software is there. It’s just when I connect the USB cord, the driver doesn’t install (changing the red X to a orange running man). I’ve tried un-installing and re-installing along with rebooting through each installment, to no avail. I thought maybe it was the USB cord, but it connects with the DELL laptop. I’ve tried different ports on the MacBook air also. Please advise.! -
January 13, 2017 at 3:40 pm #8927
Anonymous
InactiveHi,
Please manually remove the driver first following steps in the link below:
https://support.prometheanworld.com/article/?kb=1498
Once the driver has been removed please reinstall the new and check if it resolves the problem.
Thank you
Miguel
Promethean Technical Support
-
-
AuthorPosts
- You must be logged in to reply to this topic.
Search Forums
Announcements
- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)