- This topic has 7 replies, 5 voices, and was last updated 3 years, 11 months ago by Anonymous.
October 7, 2016 at 7:07 am #1452RonyParticipant
I install activinspire software and his drivers from the Promothean official site. The icone of the calibration in activmanager is off and the pen doesn’t work. I use windows 10 and my computer is Toshiba C50- A. I need a solution for this problem
October 7, 2016 at 11:34 am #7542AnonymousInactive
Can you please confirm if the ActivDriver icon is showing in your system try? Also can you please completely remove the driver by following the below guide and re-install:
Can you also confirm that your ActivBoard has power? What model is your ActivBoard? How long is your USB cable?
October 7, 2016 at 1:33 pm #7543AnonymousInactive
Before removing the activdriver, the activdriver icon is showing in my system try. I removed this driver by following your instructions and I reinstalled the activinspire and his driver too but it doesn’t work. the icon of calibration in activmanager still off. The activboard has power before I launch activinspire. My USB cable has about 30 cm. I think that the model of our activboard at school is V2.
October 9, 2016 at 5:15 pm #7544AnonymousInactive
Can I ask what colour the LED in top left-hand corner of the ActivBoard is? Can you please try a different USB cable and a different computer just to rule out either of those causing the issue.
We may need to try a slightly older driver if the issue persists.
Let me know how you get on with a different cable and computer.
February 24, 2017 at 10:13 pm #7545AnonymousInactive
I have a problem with my Promethean active pen , suddenly the active pen stop working . i tried many other active pens and it is working correctly on the same board . and i tried my pen with other board but still not working. My active pen is out of date ( expired ) .
What can i do ?
February 27, 2017 at 9:12 am #7546AnonymousInactive
It sounds like you have a faulty ActivPen. If the ActivPen is over 12 months old it is not longer covered by the warranty.
You can speak to a Promethean reseller to purchase a replacement pen, please go to the below link and complete the short form:
March 27, 2017 at 5:10 am #7547AnonymousInactive
Is there any way to fix Promethean activpen ?
March 27, 2017 at 5:56 am #7548AnonymousInactive
Thank you for your reply.
The ActivPens are not able to be fixed, we would recommend purchasing a replacement ActivPen.
Promethean Technical Support
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- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
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