Please confirm for us which version of the ActivInspire software is installed on this computer? If needed, our up-to-date version 2.5 software (compatible with Windows 10) for Windows can be downloaded from this download page on Promethean Support.
When trying to open the software, do you encounter any error messages? If so, what do those messages state?
If no error messages present, can you describe what behavior the software presents when trying to open and when it fails to do so?