Interactive Flat Panels
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    • #32278
      David DiazDavid Diaz

      We have 7 schools over 200 + boards, after the windows 10 update and firmware update.

      The board is recognized by the computer yet the pens are not interacting with the boards.

      This is becoming a widespread issue, I hope you can steer me in the right direction.

      Thank you in advance.

    • #32281
      David DiazDavid Diaz

      Where can I download Firmware AC3_V8.12_Build7?

      The only one available that I found was AC3_V8.10_Build7 for download.

      Please we need this before 1/25/2021.

      We can’t download it directly from the internet we need to manually install.

      AC3_V8.12_Build7 fixed our pen connection issues.

    • #32289
      James PrometheanJames Promethean

      Hi David,

      Thanks for your post.

      You can download 8.12.4 from here.

      Please take care in ensuring that this firmware is only applied to 300 series Boards.


      Kind regards,


      Promethean Technical Support


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