Interactive Table
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    • #2505
      Anonymous
      Inactive

      I do not remember the Windows password for the ActivTable in my classroom. Help?

    • #10327
      Anonymous
      Inactive

      Hi jdiff , 

      Is the ActivTable that you have a Windows 7 table or Windows 8 table? And have you ever changed the password after you received the table?

      Thanks, 
      James 

    • #10328
      Anonymous
      Inactive

      I am assuming it is Windows 7, but I don’t know for sure. It won’t update from the ActivTable setting so I don’t know if it is connected. I think we set it up Windows with a password, but we have had a change of personnel. None of the known passwords work.

    • #10329
      Anonymous
      Inactive

      Hi jdiff, 

      Thank you for providing us with the requested information. To reset the password you will need to reset the ActivTable to factory settings. Please click on the link below for instructions on how to perform a factory reset to the ActivTable: 

      https://support.prometheanworld.com/article/?kb=1103

      Thanks, 

      Nelly 

    • #10330
      Anonymous
      Inactive

      My tech guy is here and we figured it out! Thanks.

    • #10331
      Anonymous
      Inactive

      We have the wifi working, but it will not get past the “checking” message when I try to see if there are any updates. Any ideas?  The version is 1.4.1.1

    • #10332
      Anonymous
      Inactive

      Hi jdiff,

      Thanks for posting.

      It could possibly be a proxy on the network blocking this from being checked.
      If you connect an ethernet connection and try and search for updates, does this work?

      Thanks,
      Adam
      Promethean Technical Support

    • #10333
      Anonymous
      Inactive

      I have the internet cable connected but it still will not move past the “checking” stage. 

    • #10334
      Anonymous
      Inactive

      Hello jdiff,

      Are you looking for Windows updates or updates to the ActivTable software? 1.4.1.1 is the latest software for the ActivTable. 

      Thanks,
      Michael
      Promethean Support

    • #10335
      Anonymous
      Inactive

      I will stop trying to update since I have the latest version.  LOL.  Thank you very much!

    • #10336
      Anonymous
      Inactive

      When I turn on the table it’s asking to change the user password …I do not know the old password as I received the table from another teacher and she doesn’t remember it. How do I change the password if I don’t know the old password?? Thanks

    • #10337
      Anonymous
      Inactive

      Hi submom01, 

       To reset the password you will need to reset the ActivTable to factory settings. Please click on the link below for instructions on how to perform a factory reset to the ActivTable: 

      https://support.prometheanworld.com/article/?kb=1103

      Thanks, 

      Nelly 

    • #10338
      Anonymous
      Inactive

      Thanks everyone.  I figured out the password and was able to hardwire the internet for Windows updates.  

    • #10339
      Anonymous
      Inactive

      Hi submom01, 

      We are glad to know that you were able to figure out the password!

      Please let us know if you have any further questions.

      Nelly, 

      Promethean Technical Support. 

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