- This topic has 21 replies, 12 voices, and was last updated 3 years, 1 month ago by
Anonymous.
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AuthorPosts
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September 29, 2015 at 7:33 pm #956
Nezamy
ParticipantHi,
I recently recieved a activtable promethean from a previous school and logging onto the activtable account works fine. But, trying to log on to windows is a huge issue. I cant log onto windows because its password protected and I dont know the password. Is there any way to reset the windows password? I’ve also tried a default password of 1234.
Thank you so much
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September 29, 2015 at 10:56 pm #5611
Anonymous
InactiveHi,
Due to the nature of this query we will be contacting you privately via email.
Thank you
Miguel
Promethean Technical Support -
October 21, 2015 at 7:41 pm #5612
Anonymous
InactiveI am having the same problem with a activtable and a past person losing the password. What can I do?
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December 16, 2016 at 6:06 pm #5613
Anonymous
InactiveI am currently having this same issue with no password. Any suggestions?
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December 19, 2016 at 9:24 am #5614
Anonymous
InactiveHi Jeng,
Thanks for posting, I will send you a email directly to help assist.
Kind regards,
Adam
Promethean Technical Support -
December 21, 2016 at 4:34 pm #5615
Anonymous
InactiveI just got the board. Was testing it and set a pattern password but apparently I forgot or I’m unable to do the pattern the same way again and its locked. How do I reset password
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December 21, 2016 at 5:45 pm #5616
Anonymous
InactiveHello MrsRamirezQ502 ,
It sounds like this is an ActivConnect G series, is that correct? We will send you an email directly to walk through the process.
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December 21, 2016 at 5:57 pm #5617
Anonymous
InactiveMichael Promethean said:Hello MrsRamirezQ502 ,It sounds like this is an ActivConnect G series, is that correct? We will send you an email directly to walk through the process.
yes it is a G series
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January 12, 2017 at 4:17 pm #5618
Anonymous
InactiveHi,
I recently recieved a activtable promethean from a previous school, but I can’t log onto windows because its password protected. I tried the password that teachers at the previous school were using without any luck. I also tried the default password and nothing happens. What can I do to reset the password.
Thank you so much -
January 13, 2017 at 10:49 am #5619
Anonymous
InactiveHi MVillanueva14,
Thanks for posting.
If you don’t know the password for the Windows account then we would recommend that the ActivTable be factory reset.
Information on this can be found on the link below:
https://support.prometheanworld.com/article/?kb=1103I hope this helps.
Kind regards,
Adam
Promethean Technical Support -
October 11, 2017 at 7:05 pm #5620
Anonymous
InactiveHello i already did a factory reset it but i cant still log in
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October 12, 2017 at 5:20 am #5621
Anonymous
InactiveHi chissrachel15,
Thanks for posting on the Support Community.
If you have done a factory reset and still experiencing issues, I would recommend providing your ActivTable serial number and contacting Promethean Technical Support directly for further assistance.
Kind regards,
Adam
Promethean Technical Support -
November 2, 2017 at 12:29 pm #5622
Anonymous
Inactivei was trying to put the promethen board tools on my computer but i cold not becasue i dont know how to can u help
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November 2, 2017 at 12:31 pm #5623
Anonymous
Inactiveelaina1235 said:i was trying to put the promethen board tools on my computer but i cold not becasue i dont know how to can u helpi know how to get into the computer system
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November 2, 2017 at 12:34 pm #5624
Anonymous
InactiveHi elaina1235,
Thanks for posting on the Support Community.
This thread relates to an ActivTable, are you having issues with an ActivTable?
If not, you must be referring to the ActivInspire and ActivDriver software, each of these can be downloaded from the below:
ActivInspire- https://support.prometheanworld.com/download/activinspire.html
ActivDriver (Required to get the Promethean ActivBoard to work) – https://support.prometheanworld.com/product/activdriverKind regards,
Adam
Promethean Technical Support -
January 17, 2018 at 5:52 pm #5625
Anonymous
InactiveHad a student change my language and put a password on my account and I can’t get it unlocked. The school wants to scrap it, I LOVE THIS THING! Please help.
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January 17, 2018 at 6:42 pm #5626
Anonymous
InactiveHello @bmxerh13,
Was this about an ActivTable in use, an ActivConnect G devices used with an ActivPanel, or some other hardware?
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January 17, 2018 at 7:22 pm #5627
Anonymous
InactiveWe hook a computer to the projector but it asks for a password or code before I can use the projector but it’s a foreign language. I don’t know a lot about it.
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January 17, 2018 at 7:24 pm #5628
Anonymous
InactiveIt is the activBoard that is asking for the password
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January 17, 2018 at 9:09 pm #5629
Anonymous
InactiveIs that Projector a Promethean-Branded one, @bmxerh13? If so, which model of our Projector is asking for that Password?
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January 23, 2018 at 10:21 pm #5630
Anonymous
InactiveEST-P1
Manufactured 20110507
S/N-WEST-(Removed By Promethean) -
January 24, 2018 at 6:12 am #5631
Anonymous
InactiveHi bmxerh13,
Thank you for your reply.
You will need to contact Promethean Technical Support over the phone to reset this password when in front of the projector, as your projector will generate a code to use which is different each time.
The contact details for Support can be found on the below link:
https://support.prometheanworld.com/contact/Kind regards,
Adam
Promethean Technical Support
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