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    • #33302
      Bobby HanbyBobby Hanby
      Participant

      Windows will not load with the Promethean board connected. To get windows to load, I have to disconnect the HDMI from the computer, restart the computer, allow windows to boot, and then reconnect the HDMI to the computer. We are running Windows 10. The Boards are all new. The issue only affects some of the boards.

    • #33311
      Slim PrometheanSlim Promethean
      Moderator

      Hi Bobby,

      Many thanks for your post. Due to the nature of this issue, we’d like to e-mail you directly so that we can assist you further.

      Kind regards,
      Slim

      Promethean Technical Support

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