Interactive Flat Panels
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    • #35917

      Good afternoon,

      I cannot get zoom to update on my Promethean board.  I have uninstalled and reinstalled zoom but I still receive the same error that is It cannot update. Zoom will not load because it will not update. Please advise.

       

    • #35919

      Hello Amanda,

      Thank you for your post.

      When you downloaded Zoom initially, was it downloaded through the Google Play store, or was it downloaded through the legacy Promethean Store?

      In addition to this, would it be possible to confirm whether you are using an ActivPanel Element Series, or an OPS-G/ActivConnect-G? I will post an article below to assist you in finding this information.

      https://support.prometheanworld.com/s/article/1088?language=en_US

      Note: For your privacy and protection, please omit any serial numbers in your reply post.

      Lastly, if possible, could you please provide us with a photo of the error message that you are receiving when trying to update.

      Kind regards,
      Jordan
      Promethean Technical Support

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