Tableaux Blancs Interactifs
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    • #34407
      Sebastien BouillonSebastien Bouillon
      Participant

      Bonjour,

      J’ai du intervenir chez un client concernant un dysfonctionnement de son tableau interactif.

      La partie tactile ne fonctionnait plus et le PC plantait a l’arret ( Blue Screen )

      J’ai supprimé manuellement Activdriver car windows n’a pas réussi mais lorsque je tente d’installer la nouvelle version il se produit un erreur durant le processus.

      Il s’agit d’un PC en Win7 Pro SP1, mises a jour ok.

      Tentative d’insta d’activdriver 5_18_19 X64

      Resultat 0x80070643 Erreur irrecuperable lors de l’installation

       

      ci joint le contenu du log file:

      [0B48:167C][2021-09-01T11:36:02]i001: Burn v3.10.3.3007, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\utilisateur\AppData\Local\Temp\{45DE9723-284D-43EB-9868-875D18435B1C}\.cr\ActivDriver_5_18_19_x64.exe
      [0B48:167C][2021-09-01T11:36:02]i009: Command Line: ‘-burn.clean.room=C:\Users\utilisateur\Downloads\ActivDriver_5_18_19_x64.exe -burn.filehandle.attached=188 -burn.filehandle.self=196’
      [0B48:167C][2021-09-01T11:36:02]i000: Setting string variable ‘WixBundleOriginalSource’ to value ‘C:\Users\utilisateur\Downloads\ActivDriver_5_18_19_x64.exe’
      [0B48:167C][2021-09-01T11:36:02]i000: Setting string variable ‘WixBundleOriginalSourceFolder’ to value ‘C:\Users\utilisateur\Downloads\’
      [0B48:167C][2021-09-01T11:36:02]i000: Setting string variable ‘WixBundleLog’ to value ‘C:\Users\utilisateur\AppData\Local\Temp\ActivDriver_20210901113602.log’
      [0B48:167C][2021-09-01T11:36:02]i000: Setting string variable ‘WixBundleName’ to value ‘ActivDriver’
      [0B48:167C][2021-09-01T11:36:02]i000: Setting string variable ‘WixBundleManufacturer’ to value ‘Promethean Ltd’
      [0B48:07C4][2021-09-01T11:36:02]i000: Setting numeric variable ‘WixStdBALanguageId’ to value 1033
      [0B48:07C4][2021-09-01T11:36:02]i000: Setting version variable ‘WixBundleFileVersion’ to value ‘5.18.19.0’
      [0B48:167C][2021-09-01T11:36:02]i100: Detect begin, 2 packages
      [0B48:167C][2021-09-01T11:36:02]i101: Detected package: vc_redist.x86.exe, state: Absent, cached: Complete
      [0B48:167C][2021-09-01T11:36:02]i101: Detected package: ActivDriver_5_18_19_x64.msi, state: Absent, cached: Complete
      [0B48:167C][2021-09-01T11:36:02]i052: Condition ‘VersionNT64’ evaluates to true.
      [0B48:167C][2021-09-01T11:36:02]i199: Detect complete, result: 0x0
      [0B48:167C][2021-09-01T11:36:03]i200: Plan begin, 2 packages, action: Install
      [0B48:167C][2021-09-01T11:36:03]w321: Skipping dependency registration on package with no dependency providers: vc_redist.x86.exe
      [0B48:167C][2021-09-01T11:36:03]i000: Setting string variable ‘WixBundleLog_vc_redist.x86.exe’ to value ‘C:\Users\utilisateur\AppData\Local\Temp\ActivDriver_20210901113602_000_vc_redist.x86.exe.log’
      [0B48:167C][2021-09-01T11:36:03]i000: Setting string variable ‘WixBundleRollbackLog_ActivDriver_5_18_19_x64.msi’ to value ‘C:\Users\utilisateur\AppData\Local\Temp\ActivDriver_20210901113602_001_ActivDriver_5_18_19_x64.msi_rollback.log’
      [0B48:167C][2021-09-01T11:36:03]i000: Setting string variable ‘WixBundleLog_ActivDriver_5_18_19_x64.msi’ to value ‘C:\Users\utilisateur\AppData\Local\Temp\ActivDriver_20210901113602_001_ActivDriver_5_18_19_x64.msi.log’
      [0B48:167C][2021-09-01T11:36:03]i201: Planned package: vc_redist.x86.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: No, dependency: None
      [0B48:167C][2021-09-01T11:36:03]i201: Planned package: ActivDriver_5_18_19_x64.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
      [0B48:167C][2021-09-01T11:36:03]i299: Plan complete, result: 0x0
      [0B48:167C][2021-09-01T11:36:03]i300: Apply begin
      [0B48:167C][2021-09-01T11:36:03]i010: Launching elevated engine process.
      [0B48:167C][2021-09-01T11:36:04]i011: Launched elevated engine process.
      [0B48:167C][2021-09-01T11:36:05]i012: Connected to elevated engine.
      [0B5C:17AC][2021-09-01T11:36:05]i358: Pausing automatic updates.
      [0B5C:17AC][2021-09-01T11:36:05]i359: Paused automatic updates.
      [0B5C:17AC][2021-09-01T11:36:05]i360: Creating a system restore point.
      [0B5C:17AC][2021-09-01T11:36:05]i361: Created a system restore point.
      [0B5C:17AC][2021-09-01T11:36:05]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9c8e82ea-de8b-4f31-831e-2bb85d17867d}, options: 0x7, disable resume: No
      [0B5C:17AC][2021-09-01T11:36:05]i000: Caching bundle from: ‘C:\Users\utilisateur\AppData\Local\Temp\{74E5A260-8834-4331-8FD6-1946472DFF45}\.be\ActivDriver_x64.exe’ to: ‘C:\ProgramData\Package Cache\{9c8e82ea-de8b-4f31-831e-2bb85d17867d}\ActivDriver_x64.exe’
      [0B5C:17AC][2021-09-01T11:36:05]i320: Registering bundle dependency provider: {9c8e82ea-de8b-4f31-831e-2bb85d17867d}, version: 5.18.19.0
      [0B5C:17AC][2021-09-01T11:36:05]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9c8e82ea-de8b-4f31-831e-2bb85d17867d}, resume: Active, restart initiated: No, disable resume: No
      [0B5C:1690][2021-09-01T11:36:05]i304: Verified existing payload: vc_redist.x86.exe at path: C:\ProgramData\Package Cache\89F20DF555625E1796A60BBA0FBD2F6BBC627370\vc_redist.x86.exe.
      [0B5C:1690][2021-09-01T11:36:05]i304: Verified existing payload: ActivDriver_5_18_19_x64.msi at path: C:\ProgramData\Package Cache\{677EB2EB-799C-41B5-BE17-940EA9F99C4C}v5.18.19.0\ActivDriver_5_18_19_x64.msi.
      [0B5C:17AC][2021-09-01T11:36:05]i301: Applying execute package: vc_redist.x86.exe, action: Install, path: C:\ProgramData\Package Cache\89F20DF555625E1796A60BBA0FBD2F6BBC627370\vc_redist.x86.exe, arguments: ‘”C:\ProgramData\Package Cache\89F20DF555625E1796A60BBA0FBD2F6BBC627370\vc_redist.x86.exe” /install /quiet /norestart’
      [0B48:167C][2021-09-01T11:36:06]i319: Applied execute package: vc_redist.x86.exe, result: 0x0, restart: None
      [0B5C:17AC][2021-09-01T11:36:06]i323: Registering package dependency provider: {677EB2EB-799C-41B5-BE17-940EA9F99C4C}, version: 5.18.19.0, package: ActivDriver_5_18_19_x64.msi
      [0B5C:17AC][2021-09-01T11:36:06]i301: Applying execute package: ActivDriver_5_18_19_x64.msi, action: Install, path: C:\ProgramData\Package Cache\{677EB2EB-799C-41B5-BE17-940EA9F99C4C}v5.18.19.0\ActivDriver_5_18_19_x64.msi, arguments: ‘ ARPSYSTEMCOMPONENT=”1″ MSIFASTINSTALL=”7″‘
      [0B5C:17AC][2021-09-01T11:36:29]e000: Error 0x80070643: Failed to install MSI package.
      [0B5C:17AC][2021-09-01T11:36:29]e000: Error 0x80070643: Failed to execute MSI package.
      [0B48:167C][2021-09-01T11:36:29]e000: Error 0x80070643: Failed to configure per-machine MSI package.
      [0B48:167C][2021-09-01T11:36:29]i319: Applied execute package: ActivDriver_5_18_19_x64.msi, result: 0x80070643, restart: None
      [0B48:167C][2021-09-01T11:36:29]e000: Error 0x80070643: Failed to execute MSI package.
      [0B5C:17AC][2021-09-01T11:36:29]i318: Skipped rollback of package: ActivDriver_5_18_19_x64.msi, action: Uninstall, already: Absent
      [0B48:167C][2021-09-01T11:36:29]i319: Applied rollback package: ActivDriver_5_18_19_x64.msi, result: 0x0, restart: None
      [0B5C:17AC][2021-09-01T11:36:29]i329: Removed package dependency provider: {677EB2EB-799C-41B5-BE17-940EA9F99C4C}, package: ActivDriver_5_18_19_x64.msi
      [0B5C:17AC][2021-09-01T11:36:29]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9c8e82ea-de8b-4f31-831e-2bb85d17867d}, resume: None, restart: None, disable resume: No
      [0B5C:17AC][2021-09-01T11:36:29]i330: Removed bundle dependency provider: {9c8e82ea-de8b-4f31-831e-2bb85d17867d}
      [0B5C:17AC][2021-09-01T11:36:29]i352: Removing cached bundle: {9c8e82ea-de8b-4f31-831e-2bb85d17867d}, from path: C:\ProgramData\Package Cache\{9c8e82ea-de8b-4f31-831e-2bb85d17867d}\
      [0B5C:17AC][2021-09-01T11:36:29]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{9c8e82ea-de8b-4f31-831e-2bb85d17867d}, resume: None, restart initiated: No, disable resume: No
      [0B48:167C][2021-09-01T11:36:29]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

      Merci d’avance pour votre aide.

      Cdlt

       

    • #34425
      Thibaut PrometheanThibaut Promethean
      Modérateur/modératrice

      Bonjour

      Merci pour votre publication.

       

      Pouvez-vous nous dire si vous avez bien suivi cet article pour supprimer manuellement ActivDriver?

      https://www1.support.prometheanworld.com/fr/article/?kb=1064

       

      Dans l’attente de votre retour, veuillez accepter nos sincères salutations.

       

      Cordialement,

      Thibaut

       

      Le Support Technique Promethean

      https://support.prometheanworld.com/fr/

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