Forum Replies Created
January 29, 2021 at 10:20 pm #32389
Thanks for your ongoing patience, and for continuing to provide suggestions for how you feel the software can be improved.
I can assure you that any such feedback is passed along to our software development team, and although it is not always possible to modify the software to suit every user’s specific needs, these are all given serious consideration.
The option to disable the dashboard pop-up was originally removed as the functionality of the dashboard was expanded to also announce whenever a new version of the software is available.
However following the feedback on this thread, a task exists to look into to reintroducing a ‘Disable dashboard auto start-up’ setting, but we are unable to confirm when this might make it into production.
We can also confirm that we have raised an enhancement relating to animating the Gifs within the Resource Browser, and this will again be given due consideration.
Thank you again to all who take the time to post on this community to share their opinions on the software.
December 18, 2020 at 4:54 pm #31921
The ActivPen you have which works with the ActivBoard should also work for that ActivSlate.
However we no longer sell the ActivPens for that model of ActivBoard or ActivSlate so your only option if you wished to buy another one would be to find one on the second hand marketplace searching for PRM-ACTIVPEN3.
Promethean Technical Support
December 17, 2020 at 4:00 pm #31906
I have noticed that there is another thread where you mention having an AB250 ActivBoard.
The ActivSlate XR (PRM-RS1-01) actually uses the exact same power supply (ACTIV-UNIV-PSU) and power lead for charging as they use the same connector.
If you already have these for the ActivBoard then you could try charging your slate by carefully disconnecting the flat black connector from the rear of the board and connecting it to the charging port on the top of the ActivSlate.
Let us know if you run into any issues.
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)
- Release notes for ActivPanel Elements series v5.1.0 (released 16 August 2021)
- Release notes for ActivInspire 2.22 (released 2 August 2021)
- Release notes for myPromethean portal v1.5.2 (released 30 June 2021)