Forum Replies Created
April 5, 2022 at 8:19 pm #36767
If I remember correctly, I believe I reinstalled the firmware using a USB drive. Contact Promethean for the correct firmware file for your panel. Just be sure to follow the directions exactly. Good luck!
February 23, 2022 at 6:18 pm #36232
Thank you, I will check on that. I’m seeing Update Failed – ERROR_UE in the activity log of many of my panels.
June 24, 2021 at 2:15 pm #33799
I have an AP6-70 with an OPS-G.
May 5, 2021 at 8:11 pm #33486
Yes, the whole panel resets. The user says that the panel will be on (maybe on a Slide–she won’t even be touching the panel), and suddenly it will reset completely. The entire panel will shut down and go through the start process (the Promethean logo will come up, etc.). Also, she says for the last week, her annotation is spotty. Sometimes she can write without issue, but sometimes the pen (or her finger) will suddenly not be recognized (create spotty writing).
I have already cleared cache and appdata for Slides. The issue still happens.
April 30, 2021 at 12:28 pm #33430
It is an integrated OPS-G. The apps that usually cause the restart are Slides or Chromium (that’s what she uses the most). I cleared cache and cookies for those apps, but it still restarted itself yesterday. I don’t know the LED sequence when it restarts itself; the user did not see the lights when it happened.
April 16, 2021 at 12:14 pm #33299
I am the Organisation Admin. I just can’t locate where I can unenroll the panel from. Where can I find that option?
April 9, 2021 at 12:14 pm #33228
I appreciate you trying. Yes, I think this would be an excellent feature to add.
April 8, 2021 at 12:28 pm #33218
It is an OPS-G. Software version 188.8.131.52.
When I follow your steps (the pictures I posted previously), the Chrome bookmark I create (in Chrome) is not there. In Chrome, it is referred to as a Mobile Bookmark. On the board, it says Local Bookmark. How does one create a Local Bookmark? Or how does one create a shortcut with a Mobile Bookmark?
Please try this on your end:
- Create a bookmark in the Chrome app.
- Follow the steps to create a shortcut. You will notice that the bookmark you created does not appear as an option.
April 6, 2021 at 7:49 pm #33191
I want to create a web shortcut using Chrome to a specific site (like a shortcut on your Desktop). I do the following:
- Click on Shortcut
2. Click on Bookmark
3. These are my options. I don’t have Chrome or the site I bookmarked in the Chrome app as an option. What can I do?
April 6, 2021 at 6:35 pm #33189
The screen freezes on the following image.
The only way to fix it is to do a power reset. The firmware is 4809.
March 8, 2021 at 8:00 pm #32774
I just tested the board with the freely available videos on BrainPop, and the same issue occurs. It will play perfectly fine, but when I click on fullscreen, it stops after 2 seconds and buffers. The HDMI resolution is set to Auto. There is no difference in issue between the homescreen and paid content videos.
March 5, 2021 at 3:22 pm #32731
Did you download the chrome app via the Promethean store or the Google Play store? The Play Store
Does this happen to the videos just on the brainpop website, or videos from sites such as youtube? Only Brainpop and FOSSweb; YouTube is fine.
If it is just on brainpop, do you get it with the videos on their home page? (theres a few example videos) Or is it only on content that is shown once logged in with an account? When logged in; not videos on the home screen
Do you get the same issue when using the Chromium browser? No, the board doesn’t have Chromium. I tried Opera; same result.
If in full screen, the video stops after 2 seconds and just buffers. Tried uninstalling/reinstalling Chrome. No change.
March 4, 2021 at 2:08 pm #32697
I have this video playback issue with a teacher’s Nickel panel. The board is completely updated, and I cleared the cache in Chrome and in the CleanUp. The videos on BrainPop will play fine until you make them full screen. Then, the video stops and buffers. The panel’s wifi signial is excellent. Advice?
March 1, 2021 at 4:52 pm #32639
My teacher has the same issue. Both old and new Flipcharts cause ActivInspire to crash without warning. His laptop is running Win10 20H2. Please advise.
February 19, 2021 at 1:56 pm #32556
I also have this crashing issue on multiple staff laptops. It usually occurs when they have three or Flipcharts open simultaneously. I have already attempted the complete manual uninstall followed by a local admin reinstall. The issue still persists. What can I try next?
- Release notes for ActivInspire v2.23 (released 22 February 2022)
- Release Notes for Radix 21.01.1481 (released 30 January 2022)
- Release Notes for Radix VISO v1.44 (released 10 February 2022)
- Release notes for myPromethean Portal v1.6.1 (released 26 January 2022)
- Release notes for Radix VISO v1.42 (released 2 December 2021)