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    • #17041
      troytecktroyteck
      Participant

      Good Morning Adam,

      Thank you for your response.  Please see my original post at the beginning of this thread.

      I have faithfully followed the instructions in article 1744 several times.  I will attempt them again now using a fresh USB drive and new download, although that is what I’ve tried before.  The board performs an upgrade, but doesn’t get past ver. 3.1.0.79.

      Thanks,

      Roy

    • #17020
      troytecktroyteck
      Participant

      Greetings,

      Thanks for responding.  I am using an absolutely blank USB drive with only the firmware upgrade file on it.

      The firmware upgrade process seems to work fine.  It appears to be doing an upgrade and finishing without an issue.

      Once that upgrade process is finished, the version is still at 3.1.0.79, so that precludes me using the “Update” app to access the “Over-the-Air” update server.

      The only error message that I receive is if I try to do an update from the “Update App.”  Then it tells me that the “Over-the-Air” server cannot be contacted.

      I have good Internet connection and can reach other pages and sites without problems.

      If I perform a factory reset, do I start the firmware upgrade process with the USB drive method first?

      Thanks much,

      Roy

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