Red Flame/No calibration icon

I downloaded ActivInspire on several of our teachers computers this fall, however all of them have a red flame in the upper left corner and some of the pens are not working.  I've tried unplugging, replugging and rebooting.  The Flip Charts work and ActivInspire does show on the screen.  I'm obviously missing a step.  All of our computers are reimaged every summer.  Could that have something to do with it?


  • Adam K PrometheanAdam K Promethean Posts: 1,967 admin
    Thanks for posting on the Support Community.

    Please could you ensure that you have installed the ActivDriver as this is no longer packaged with ActivInspire.
    You can download this from:

    We would recommend removing the USB cable from the ActivBoard to the computer whilst the ActivDriver is being installed. Once installed, connect your USB cable and this should start to connect.

    I hope this information helps.

    Kind regards,
    Promethean Technical Support
  • Adam StoneAdam Stone Posts: 1
    i have a new macbook pro, setting up an activboard (projector system) fro th first time
    have installed th activdriver package,
    the wee flame is white when th usb is plugged in (which means all good right?)
    however.. no pen calibration screen,,, and no response from th pen or finger,

    have easily got th same board running on a friends windows machine, using th same usb cable,,

    not sure what to do next..

  • Adam K PrometheanAdam K Promethean Posts: 1,967 admin
    Hi Adam Stone,

    Thank you for posting on the Support Community.

    Please could you let us know which ActivBoard model (not the serial number) you are using and the version of Mac OS?

    Does the ActivBoard flame LED change colour when the ActivPen is placed on the surface of the Activboard?

    Which version of ActivDriver have you installed? This can be found by opening ActivManager and selecting Control Panel, the version number will be listed at the bottom. 

    Is the MacBook you are using your own laptop, or is this part of a networked set up? If it's part of a network, it could be that the permissions may be incorrect. 

    I look forward to your reply.

    Kind regards,
    Promethean Technical Support

  • Is there another way to calibrate the pen without using the box with the x.  Once i hook my computer to to the board that part of my computer screen disappears.  It doesn't matter if I shrink the screen or not- it's gone.  
    Any ideas?
  • Hello, slsingley,

    Thank you for contacting Promethean via the Support Community.

    If your ActivManager (the little box) shows an X, this indicates a connection issue between your ActivBoard and the computer.

    Please kindly let us know the model of Promethean ActivBoard you are using so we may assist with the connection issue.

    Best Regards,
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