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Why does my PRM-30 not turn on

I have a PRM 30 that will not turn on anymore.  Earlier today, it would turn on and then shut down after about 2 minutes.  Now it won't turn on at all.  I have replaced the bulb with one that I took out of a working projector - that has less than 100 hours on it. The filters were cleaned about 2 weeks ago.

When I try to turn it on, the green light comes on, and then after a minute or two, it flashes red 45 times before turning solid red.

What is the next step?

Answers

  • Adam K PrometheanAdam K Promethean Posts: 2,146 admin
    Hi and thanks for posting on the Community.

    With regard to this issue, the next step would be to disconnect the power cable from the projector and leave for 30 minutes and then reconnect and turn on and see if the same issue continues.

    I hope this information helps.

    Kind regards,
    Adam
    Promethean Technical Support
  • jvandellenjvandellen Posts: 2
    Tried this to no avail.  Any other ideas??
  • Adam K PrometheanAdam K Promethean Posts: 2,146 admin
    Hi,

    Thank you for your reply.

    It would appear that the projector may require a repair or replacement to fix this particular issue.
    I would recommend contacting Promethean Technical Support on the below link and providing the serial number located on the projector so they can advise the next steps:
    https://support.prometheanworld.com/contact/

    Kind regards,
    Adam
    Promethean Technical Support

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