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Can you please send me the Firmware for active board: ABV378E100

BaneBane Posts: 5
edited December 2016 in Software Solutions
Hello, 
I am running into the problem of the board not working when google chrome is open. I saw on one of the forums that upgrading the firmware will solve this problem. Can you please send me the latest firmware for this board. 

Answers

  • Adam K PrometheanAdam K Promethean Posts: 1,820 admin
    Hi Bane,

    Thank you for posting on the Support Community, I've removed the serial number from the post as we don't need this to help support this issue, just the model number :)

    I will email you the firmware along with instructions on how to upgrade the firmware.

    I hope this helps.

    Thanks,
    Adam
    Promethean Technical Support
  • Same issue here, can you send it my way too?  Thanx!!!
  • Adam K PrometheanAdam K Promethean Posts: 1,820 admin
    Hi jkennedy8902,

    I'll send an email to you shortly with this information.

    Thanks,
    Adam
    Promethean Technical Support
  • kschnipkekschnipke Posts: 1
    I am also having this same issue!  I'm currently running V8.04 Build 4.  If there is updated firmware would you please send me that information as well?

    Thanks!
  • Adam K PrometheanAdam K Promethean Posts: 1,820 admin
    Hi kschnipke,
    I'll send an email to you shortly with this information.

    Thanks,
    Adam
    Promethean Technical Support
  • cyb0rmah3mcyb0rmah3m Posts: 1
    I need firmware for 
    abv378e100 
  • Hi,

    We will send you an email with the firmware file and instructions.

    Thank you

    Miguel
    Promethean Technical Support
  • ruairi83ruairi83 Posts: 7
    edited January 2017

    Hi

    I have a ABV378Pro on Firmware 8.04. Can you please send me the latest firmware for board.

    Sn: *Deleted by Promethean*

    Thank you

  • Hello ruairi83 ,

    We are reaching out via email regarding the firmware file.

    Thanks
    Michael
    Promethean Support
  • raffiaraffia Posts: 1
    Hola , quiero reinstalar la pizarra ABV378E100 , cual son los drivers y  software?? No puedo calibrar y no responde. Tengo window 7 64 bit. Gracias.
  • Adam K PrometheanAdam K Promethean Posts: 1,820 admin
    Hi raffia,

    Thanks for posting.
    It appears this has come through on the English versions on the Support Community.

    I will follow up with one of my Spanish colleagues to reach out and help with the issues you are experiencing.

    Kind regards,
    Adam
    Promethean Technical Support
  • michelebelottimichelebelotti Posts: 2
    hello,
    can I get the firmware too? One of my teachers has product ABV378E100
    Thanks
  • Hello michelebelotti,

    We have made the firmware files available on our support site now. The file, as well as instructions on how to upgrade, can be found here .

    Thanks
    Michael
    Promethean Support
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