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I have a promethean activepanel 55. It randomly freezes and stops responding to touch.

when I unplug the usb from the laptop and plug it back in it starts working again. Also after restarting the laptop seems to fix the issue but only temporally. Any solution? 

Answers

  • Hello amit,

    Thanks for reaching out via our support community. We will need a little more information. Kindly advise of the version of ActivPanel you are using. This is typically located by the serial number https://support.prometheanworld.com/article/?kb=1088

    How are you connected to the ActivPanel?

    How long is the USB cable?

    Please test with another known working USB cable that is not longer than 9 ft.

    Thanks
    Michael
    Promethean Support
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