ActivePanel remote not working

I have a relatively new ActivePanel (less than a year) and my remote has been working off and on.  I've changed the batteries to brand new ones, but it still only works occasionally.  Does anyone know of a place I can purchase a new remote? 


  • Adam K PrometheanAdam K Promethean Posts: 1,967 admin
    Hi dboyd4005,

    Thank you for posting on the Support Community.

    With regard to the issue raised, do other ActivPanel remotes work correctly with this ActivPanel? 

    If so, if you contact Promethean Technical Support directly and provide your ActivPanel serial number then we can further look into this as remotes come with a 12 month warranty. 

    Kind regards,
    Promethean Technical Support
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