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My laptop is not connecting to the Promethean board. Suggestions?

We have replace the HDMI cable.  We tried updating everything.  We do not know what to do next.  Thoughts?

Answers

  • Hi andystumpf,

    Thanks for posting on the Support Community.
    So we know exactly what the issue and the set up is, can you confirm the model of ActivBoard and projector or are you using an ActivPanel? 

    Do other laptops work with the projector/ActivPanel to display an image?

    Are you using any adapters, splitters or connectivity panels with the HDMI cable? If so, please try a direct HDMI connection to see if this works.


    If you are referring to the pen interaction, knowing the Promethean hardware will help us to investigate and advise further.

    Kind regards,
    Adam
    Promethean Technical Support





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