Unplugging ActivHub causes crash

I am a traveling teacher, and when I leave my classroom, I need to leave all of the Promethean accessories in the room. Every time I unplug the ActiveHub, ActivInspire crashes. Is there a way to prevent this without closing down the program?


  • When the crash occurs, is there any message that displays?  if so, can you attach a screenshot of that message to your reply?

    In which version of the ActivInspire software is this occurring?  Is that software installed in Windows or macOS?

    On that same computer, which version of our ActivDriver is installed?

    If other user or Admin accounts log in to this comptuer, does the same behavior happen?

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