Problems with running personal edition software

Can anyone help me.  I have currently put the Promethean software on my new laptop and when I open up the software the home screen doesn't have shapes on the panel.  It won't allow me to open up the maths tools calculator as well as not having the 'Design mode' in the 'edit' section.
What can I do?


  • Hi rossie444,

    Thank you for your post.

    Those tools are only available in the Professional Edition of ActivInspire.
    If you already have Promethean hardware you can generate a license key following the instructions in this link - https://support.prometheanworld.com/article/?kb=1589

    If you don't qualify for an ActivInspire license we suggest you contact a Promethean reseller and purchase one.

    Thank you

    Promethean Technical Support

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