rrad – thanks for the super quick response! I don’t recall
the version number but, yesterday, we did all the updates on the Activ Connect
– one that locks part way through but resumes when restarted. A 2nd
update that installs itself with no problem. The board rebooted itself,
shrunk the screen so we had to manually change the resolution back to full
size, etc. So we have the newest version (via online) of the Activ
Connect software that is available from Promthean.
By the way one of our Design and Training techs said this: “We played around with the Playstore over here as well.
Or tried to. Turns out, it’s blocked from the factory. We found
that out from our Promethean vendor, Brittany.”
Could it be we simply CANNOT access it as set up on the boards?
David, Field Support Technician
The error message is “Playstore Not Available”
The Activ Connect module is Model Number: PRM-x6pro-01, s/n: G162500000655. The board is an Activ Panel AP4-70.
The Software has been upgraded to whatever version is newest on
Promethean Planet – two rounds of upgrades.
I can’t interrupt the teacher again to grab the version number.
By the way our training techs were told by Promethean that the feature Google
Playstore has been blocked by Promethean at the manufacturer’s level. ??