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My active view randomly shuts off. I am stumped. Please help.

Running on Windows 7, sophos antivirus, 

Answers

  • Hi jms2678,

    Thanks for posting.

    When the ActiView powers off, does all lights go off completely?

    Can you ensure that the power cable is secure? If you have another cable to hand, please try this and see if this helps.

    Kind regards,
    Adam
    Promethean Technical Support

  • When it shuts down, both lamp lights turn off, and the once blue light turns red. We changed out power cords and this did not help. 
  • I tried a different active view and power chord and it does the same thing. When it shuts off the lamps go off and the blue light turns red.
  • Hi jms2678,

    Thanks for your reply.

    It sounds like the Actiview may have an internal fault which is why this is turning off. 
    Please contact Promethean Support directly with your serial number so we can advise on the next steps.

    Kind regards,
    Adam
    Promethean Technical Support
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