I've been using ActivInspire at school for years and suddenly there are a bunch of tools missing. I have no shape tool, dice, presentation/design mode, refresh, etc. Why? I'm so frustrated, trying to create flipcharts at school!


  • Hi Sharma_Smith,

    Thanks for posting.

    It appears that you may be using the Personal edition rather than the Professional edition of ActivInspire.

    If you have an ActivInspire activation key, you will need to enter this into the software to upgrade to the Professional edition which will unlock these features. 
    You can go to Help>About>Register to enter your activation key.

    If you don't have an ActivInspire activation key, you can generate one (depending on product) by using the serial number and model number of your Promethean hardware on the below link:

    I hope this helps.

    Kind regards,
    Promethean Technical Support
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