Hi,

Thank you for your post.

1 – is this a new install of ActivInspire on this computer? Or did you already have an older version?
2 – are you logged in with admin rights?
3 – is this a network installation?

Thank you for your cooperation.

Kind regards,

Miguel
Promethean Technical Support

Hello there and thank you for the reply.
Yes, it is a new install.
Yes, I am logged in with admin rights.
No, not a network install.
Thank you.

Hi,

Thank you for getting back to us.

We would like to send a file over as such we will send you an email shortly.

Thank you
Miguel
Promethean Technical Support

Hello!
I’m having the same problem. 
It’s a new install, I’m logged in with admin rights and it’s not a network install as well. 

What should I do now? 

Best,
Kadu

Hi Kadu,

Thank you for posting.

You may need to redownload a fresh copy of ActivInspire, and also ensure that you haven’t got any refer to ActivInspire installed on the computer already.

If you still encounter the issue, you may need to run Microsoft Fix it tool to fix any registry issues:
https://support.microsoft.com/en-us/mats/program_install_and_uninstall?wa=wsignin1.0

I hope this information helps.

Kind regards,
Adam

Hello,

I’m having this same issue. I’m running the latest windows 10, I have admin rights and it is not a network install.
There are no other copies of this software on this laptop and I have deleted and re-installed a new copy. It still doesn’t install and continues to display ‘An error was encountered whilst installing: ActivInspire Err: 1612
HelpEnglish (United Kingdom) Err: 1612
Core ResourcesEnglish (United Kingdom) Err:1612
Hand Writing RecognitionEnglish (United Kingdom) Err: 1612

Regards,
Daniel

Hello Daniel,

Thanks for your post.

To help you with the error 1612 it may be beneficial to have a look at the below article:

– https://support.microsoft.com/en-us/kb/325084

Please let us know if you need any further support

Craig

Hi wilkensf,

Did you follow the Microsoft article mentioned on Craigs post above?

Thanks,
Adam
Promethean Technical Support

No i couldnt the link, doesnt work. could you post it again please?

Hi wilkensf

Apologies, seems like Microsoft have removed their help article for this issue.

I would recommend manually uninstall ActivInspire by following the below article:

https://support.prometheanworld.com/article/?kb=1644

Once uninstalled please restart the computer and then attempt to install ActivInspire as a local admin on the computer.

If you still have any issues please let me know.

Thanks
Adam
Promethean Technical Support

hi thanks for the reply but i couldnt install active inspire so i cant uninstall it. at the end of the install process the program tells me that error 1612 occured and that the installation wasnt successfull. any other ideas? thx

Hi wilkensf,

During the installation, its possible that some of the contents had already been put in place on the computer.

Please can you ensure that none of these locations exist?

If they don’t, please log on with a local admin account and try the install again.

Kind regards,
Adam
Promethean Technical Support