- This topic has 3 replies, 3 voices, and was last updated 3 years, 6 months ago by Anonymous.
November 30, 2016 at 4:15 pm #1666sharonparrillParticipant
3 ActivBoards, Model ABV378Pro, located in separate classrooms, pens stop working.
Attempts to fix (in sequence):
Pens will work on other boards
Switched input from Comp 1 to Comp 2
New USB cable, direct from computer to board
Updated driver to 5.13.9
Updated ActivInspire to 2.8.66693
Tried different USB port on back of computer
Board Firmware v8.04 build 4
iMac Computer with 10.10.5 Yosemite
Stop gap fix:
Unplug USB from back of computer, then plug back in. Pens will start to work again. Will work for a while, then will stop working.
December 1, 2016 at 9:47 am #8559AnonymousInactive
Thank you for your post on the Support Community.
With regard to the issue you are experiencing, I would have thought this issue may be in relation to out dated firmware and possibly the ActivDriver.
I will email you directly with further information and hopefully this helps.
Promethean Technical Support
August 24, 2017 at 6:35 pm #8560AnonymousInactive
My university (Lincoln Christian University) has several Promethean boards that I’ve used regularly. This semester, the pens for the two boards in my building will not work. They just won’t register on the board. I have the white flame in the upper left of the board and when I put a pen close to the board, the flame turns turquoise. I don’t know if that’s normal or not. Aside from that response, the pen(s) do not display anything on the board.
Since I last successfully used the board, I have updated to OS10.12.6 (Sierra) and have updated the ActivInspire software on my MacBook Pro to v. 2.10.66827.
I have tried two different Promethean boards and four different pens. The boards are model: ABV387PRO.
I desperately need the boards to work for my classes. Please help. Thanks.
August 25, 2017 at 5:41 am #8561AnonymousInactive
Thanks for posting.
Do you know the version of ActivManager (the driver) installed?
You should have an icon on your taskbar called ActivManager, if you click on this and select Control Panel, the version is listed at the bottom.
If you are using a version prior to v5.16.7 please download the latest from the below link:
The LED sequence from what you have mentioned is very helpful as this is the correct response which we would expect from a working ActivBoard (white flame for connection and turning that light blue colour for detecting the ActivPen).
Have you tried to re-calibrate the ActivPen?
Do you see the ActivPen move the cursor icon around the screen at all?
Promethean Technical Support
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- Release notes for ClassFlow v6.13 (US release 29 January 2021 / Global release 5 February 2021)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)