July 16, 2019 at 12:25 pm #16467
We are looking to put up a number of ActivBoards in out Institution. (We already have the boards but need to order cables, pens and mounting kits) Please can anyone recommend where to get these from or part numbers?
July 16, 2019 at 5:35 pm #16469
Depending on the model of hardware being installed, you may be able to contact our sales team or access our Need it Now online shop for those parts and accessories.
With the model of hardware, we can better advise on what parts and accessories may be available. Article 1088 from our support website can help you locate a label on that hardware with the Product code printed on it.
July 17, 2019 at 8:08 am #16470
Hi, Thanks for the response, I have a serial number of A071109 089
I am looking for a mounting kit for the wall and accessories (pens and like) and cables
July 17, 2019 at 9:19 am #16471
Thank you for confirming. It would appear this is the serial number for an ActivBoard AC2 , which has not been manufactured for quite some time.
Was the school given the ActivBoards?
We no longer sell any accessories for this generation ActivBoard, but there is a free firmware update available that would make the active board compatible with the next type of ActivPen, which can be bought through the Need it Now online shop link provided earlier.
July 17, 2019 at 9:23 am #16472
Hi Wendy – thanks for the information.
We bought them a LONG time ago and now people are looking to re-use them (it comes round in cycles doesn’t it??)
Do you know what the cable part numbers are, and what the fixing kits might have been called (part numbers would be good also?)
July 17, 2019 at 9:35 am #16473
Yes it does 🙂
You can try and find them online, here’s what we have available, part code wise:
CB-5302027S42 – DC Power Cable
ACTIV-UNIV-PSU – Power Supply
We’ve never sold any kind of fixing kits, this may have been part of the installer’s service at the time?
You must be logged in to reply to this topic.
- Release Notes for Apps: Screen Share, Classroom Essential apps, myPromethean Mobile App (released 6 December 2019)
- Release Notes for ActivPanel Elements Series v3.3 (released 6 December 2019)
- Release Notes for ActivDriver v5.18.18 (released 6 December 2019)
- Release Notes for ActivConnect OPS-G v2.4.1 (released 6 December 2019)
- Release Notes for ActivInspire v2.18 (released 4 December 2019)